Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the New Jersey Cleaning Company website and your purchase or use of our residential and commercial cleaning services. By using the website, requesting a quote, booking a service, accepting a proposal, or paying a deposit, you agree to these Terms.

A booking may also include an online booking agreement, written proposal, statement of work, or facility-specific requirements. If a booking-specific written agreement conflicts with these general Terms, the booking-specific agreement controls for that service.

You must be at least 18 years old and legally capable of entering a contract. If you book for a business, property owner, tenant, household, or other organization, you represent that you have authority to bind that party and authorize access to the service location.

Website prices and instant estimates are preliminary and based on the information you provide. Estimates may change if the property condition, square footage, facility type, scope, access requirements, requested frequency, or selected add-ons differ from the submitted information.

Square footage and other material service details may be verified before work begins. We will disclose material price or scope changes and request approval before performing added work. A requested date or arrival window is not confirmed until we accept the booking and any required deposit is successfully processed.

The included tasks depend on the cleaning type, property or facility category, written quote, and selected add-ons. Standard cleaning is maintenance-oriented. Deep, move-in or move-out, post-construction, medical, fitness, school, childcare, and other specialized services may use different checklists, protocols, minimum charges, or scheduling requirements.

Unless expressly included in writing, services do not include regulated biohazard remediation, pest removal, mold abatement, hazardous-material handling, lifting unsafe loads, exterior work above ground level, or tasks requiring licenses, specialized certification, or unsafe equipment. We may decline or stop work where conditions create a health, safety, legal, or property risk.

• Provide accurate booking details, a safe working environment, utilities needed for cleaning, and timely access to all approved service areas.
• Secure pets, firearms, medications, cash, jewelry, fragile objects, confidential materials, and other valuable or hazardous items before arrival.
• Disclose known hazards, delicate surfaces, active construction, alarm procedures, access restrictions, parking requirements, and product allergies or preferences before service.
• Obtain any landlord, building, facility, security, or occupant authorization required for our crew to enter and perform the service.
• Avoid directing personnel to perform tasks outside the confirmed scope without first obtaining approval for any added time or charge.

Arrival times are provided as windows rather than guaranteed exact times. Traffic, prior appointments, weather, building access, and other conditions may affect arrival. We will make reasonable efforts to communicate material delays.

If we cannot honor a confirmed appointment, we may offer a new arrival window or date. If no reasonable alternative is accepted, any deposit for the affected service will be refunded. We are not responsible for indirect losses caused by a scheduling change.

Online bookings may require a deposit to reserve personnel and availability. The deposit is credited toward the final service total. Unless a written quote states otherwise, the remaining balance is due when service is completed. Applicable taxes, approved add-ons, verified scope changes, parking, tolls, or access-related costs may be added where disclosed and permitted.

Payments are processed through Stripe or another disclosed payment provider. You authorize the applicable charges and represent that you are authorized to use the selected payment method. Failed or disputed payments may delay service and remain due where the service was properly performed.

Unless your written booking terms state otherwise, cancellations made more than 24 hours before the scheduled service are eligible for a full deposit refund. Cancellations, no-shows, or inability to provide access within 24 hours may result in forfeiture of the deposit because personnel and time were reserved.

One reschedule requested at least 24 hours in advance may be permitted without penalty and must generally be used within 30 days. Late or repeated rescheduling may incur a disclosed scheduling fee. Recurring services may be changed or cancelled with at least seven days' notice.

Inspect the completed work promptly. If an included area was not cleaned satisfactorily, notify us within 24 hours with reasonable detail and, when helpful, photographs. Our primary remedy is to return and address the confirmed concern at no additional charge.

Report alleged property damage within 24 hours and preserve the affected item for inspection. We are not responsible for pre-existing damage, ordinary wear, unstable fixtures, improperly installed items, undisclosed delicate materials, or damage caused by products or instructions supplied by the customer. Nothing in these Terms limits a right or remedy that cannot legally be limited.

Promotional offers are subject to their stated eligibility, expiration, service-area, and minimum-purchase requirements. Unless expressly stated, offers cannot be combined, transferred, redeemed for cash, or applied retroactively.

Recurring-service frequency and pricing depend on maintaining the agreed schedule and scope. A long gap, material scope change, or substantially changed property condition may require a revised estimate before service resumes.

The website, branding, text, graphics, photographs, service descriptions, and other content are owned by or licensed to NJCC and protected by applicable intellectual-property laws. You may use the website for personal or internal business evaluation of our services, but may not copy, scrape, republish, sell, interfere with, reverse engineer, or misuse the website or its content without permission.

You may not submit false requests, impersonate another person, attempt unauthorized access, introduce malicious code, or use the website in a way that violates law or disrupts others.

We strive to keep website information accurate, but the website is provided on an "as available" basis and may contain errors or experience interruptions. Website content is general information and does not replace a property-specific assessment or written service scope.

To the fullest extent permitted by law, we disclaim implied warranties regarding the website. Service warranties, if any, are limited to those expressly stated in the applicable written agreement and do not override non-waivable consumer protections.

To the fullest extent permitted by law, NJCC will not be liable for indirect, incidental, special, exemplary, punitive, or consequential losses, including lost profits, lost use, or business interruption, arising from the website or services. Our aggregate liability relating to a specific service will not exceed the amount paid for that service or any higher amount required by applicable law.

These limitations do not apply to liability that cannot legally be excluded or limited, including where applicable liability for gross negligence, willful misconduct, or violation of non-waivable rights.

To the extent permitted by law, you agree to indemnify and hold NJCC harmless from third-party claims, losses, or expenses arising from your material breach of these Terms, lack of authority to grant property access, unlawful instructions, or failure to disclose a known hazard, except to the extent caused by NJCC's own negligence or misconduct.

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law principles. Before filing a claim, the parties agree to make a good-faith effort to resolve the issue by contacting the other party and allowing a reasonable opportunity to respond. Any legal proceeding that is not resolved informally will be brought in a court of competent jurisdiction in New Jersey, unless applicable law requires otherwise.

We may update these Terms prospectively by posting a revised version with a new effective date. Changes do not retroactively alter a confirmed booking unless agreed by both parties or required by law.

If any provision is held unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will remain in effect. These Terms, the Privacy Policy, and any applicable booking agreement or written quote form the agreement between the parties concerning the covered subject matter.

Questions about these Terms may be directed to New Jersey Cleaning Company at clean@newjerseycleaningcompany.com or +1 973-355-7762.