Privacy Policy

This Privacy Policy explains how New Jersey Cleaning Company ("NJCC," "we," "us," or "our") collects, uses, discloses, and protects information when you visit our website, request a quote, subscribe to promotions, book residential or commercial cleaning services, make a payment, or otherwise communicate with us.

This policy applies to our website and service-related communications. It does not govern third-party websites or services that maintain their own privacy policies.

We collect information you provide directly, information generated through your use of our services, and limited technical information collected automatically.

• Contact information, including your name, email address, telephone number, service address, ZIP code, and preferred contact method.
• Quote and booking information, including property type, facility type, square footage, bedrooms, bathrooms, requested cleaning type, frequency, add-ons, arrival window, access instructions, and special requests.
• Transaction information, including estimated price, deposit amount, payment status, transaction identifiers, refunds, and billing-related correspondence. We do not store full payment-card numbers.
• Communications, including messages, feedback, satisfaction concerns, photographs you choose to provide, and records of customer-service interactions.
• Marketing preferences, including promotion subscriptions and whether you opt out of future promotional messages.
• Technical information, such as IP address, browser and device type, referring pages, pages viewed, approximate location, and website interaction data.

• Prepare quotes, confirm availability, schedule crews, perform cleaning services, process deposits and balances, and provide service updates.
• Verify service details, prevent duplicate or fraudulent bookings, maintain transaction records, and administer cancellations, refunds, and satisfaction requests.
• Respond to inquiries, provide customer support, improve our services, train personnel, and maintain quality and safety standards.
• Send seasonal offers, cleaning tips, or other promotional communications when permitted by law. You may opt out at any time.
• Operate, secure, analyze, and improve our website, including diagnosing technical issues and understanding which pages and services are useful to visitors.
• Comply with legal obligations, enforce agreements, resolve disputes, and protect customers, personnel, property, and our legal rights.

Our website may use cookies, local storage, pixels, and similar technologies to remember preferences, maintain website functionality, measure traffic, and understand website performance. These technologies may collect device and usage information.

You can control cookies through your browser settings. Blocking some cookies may affect website functionality. Where legally required, we will request consent before using non-essential cookies.

Payments are processed by Stripe. When you submit payment information, it is transmitted directly to Stripe and handled under Stripe's privacy policy and security practices. NJCC receives payment status, transaction identifiers, and limited billing details needed to manage your booking, but does not receive or store your full card number or security code.

We do not sell your personal information. We may disclose information only as reasonably necessary in the following circumstances:

• To cleaning personnel and service providers who need the information to schedule, access, perform, support, or verify your requested service.
• To technology, hosting, analytics, communications, payment, accounting, and security providers that process information on our behalf under appropriate obligations.
• To insurers, professional advisers, law enforcement, regulators, courts, or other parties when required by law or reasonably necessary to protect rights, safety, or property.
• In connection with a merger, financing, acquisition, sale of assets, reorganization, or similar business transaction, subject to applicable confidentiality and notice requirements.
• With your direction or consent.

We retain information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary by record type. Quote requests that do not become bookings may be retained for follow-up and service analysis, while transaction and agreement records may be retained longer where required by law.

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security. Please do not send payment-card numbers, door codes, or other sensitive information through unsecured email.

You may ask to access, correct, or delete personal information we maintain about you, subject to identity verification and legal exceptions. You may unsubscribe from promotional email by using the unsubscribe option provided or by contacting us. Transactional messages concerning an active quote or booking may continue even after a marketing opt-out.

Depending on applicable law, you may also have rights to obtain a copy of certain information, object to or restrict processing, or withdraw consent. We will not discriminate against you for making a valid privacy request.

Our website and cleaning services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, please contact us so we can take appropriate action.

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content, security, or data handling. Review the applicable third-party policy before providing information.

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through the website or another appropriate channel.

For privacy questions or requests, contact New Jersey Cleaning Company at clean@newjerseycleaningcompany.com or +1 973-355-7762. Please describe your request and the email address or telephone number associated with your interaction so we can verify and respond appropriately.